Robin Walters

Staffing shortages are the new normal in healthcare. Most news headlines focus on gaps between the supply of providers and the growing demand for care. However, a recent survey by Experian Health, released in November 2023. shows the massive impact staffing shortages have on back office revenue cycle where these functions intersect with front-of-house patient engagement. Strikingly, the healthcare staffing shortage statistics in the survey show revenue cycle executives are 100% in agreement—s...

Distributors face an ongoing challenge related to finding a qualified workforce.
They compete in a shallow pool of workers. For example, 73% of warehouses say they can’t find the help they need.
Distributors need to not only find more employees to fill skilled slots but also to work harder to retain the employees they do have. How can distributors tip the scales in favor of keeping their existing workforce?
Technology needs to be a part of the equation.
Technology is often characterized as a ...

Imagine a world where your ecommerce platform knows what your customers want before they do. It’s not science fiction—it’s the future of B2B ecommerce.

eCommerce in the B2B space is growing quickly. According to DSG, 19.7% of distributors’ sales came through digital channels in 2022. Compare that to 14.5% in 2021 and only 11.6% in 2020. And according to Gartner, by 2024, 15% of B2B organizations will use digital commerce platforms to support both customers and sales reps in all sales activiti...

Perhaps more than any other industry, the U.S. healthcare field has experienced a significant change in the past five years. COVID was a huge disruptor, of course, but healthcare organizations have long been feeling the pressure to continue their digital transformations before the pandemic hit.

Healthcare is changing in many ways, as patients evolve into consumers expecting the same level of digital service as their Amazon shopping experience. We’ve seen an accelerating evolution of everythin...

What happens during lateral approach total knee replacement surgery?

Why is lateral approach total knee replacement surgery potentially better than other procedures?

What is recovery like after lateral approach total knee replacement surgery?

Like many knee replacement patients, Michelle struggled to come to terms with her decreasing mobility. She says, “Before the surgery, the main issue I had with my knee was that I couldn’t do a full extension.” Her physical therapists suggested knee repla...

The Microsoft Exchange Server attack
In March of this year, Microsoft issued public warnings about zero-day attacks — first detected in January — on its Exchange Server software. The announcement coincided with the release of patches to address vulnerabilities. Governments, corporations, and all manner of other organizations use this software to manage communication and scheduling. So, when hackers exploited a previously unknown vulnerability, they gained access to sensitive data from schools...

There’s one big question that every tech recruiter faces early on in a candidate search. The question is: How can I find the right developer when I can’t code my way out of a paper bag?
Imagine trying to pick the right kind of car if you’ve never driven one. Or trying to pick out the best cantaloupe in the supermarket if you’ve never eaten one.
Just because recruiters talk to technical people all day doesn’t mean they’re very technical.
While my very literal developer friends are going to mak...

In the Christian tradition, seven deadly sins topple people off their ladder to heaven: lust, gluttony, greed, sloth, wrath, envy, and pride. These bad behaviors have made it into the popular lexicon in one form or another, whether you’re a religious person or not.

Marketers are no saints when it comes to the seven deadly sins. Seriously. Don Draper is just one gorgeously liquored up televised example of how marketing firms are paid to create lust for gluttonous companies greedy for bigger sa...

Containerization is about to get an upgrade. Although the idea of running deployments in the protected environments found in Docker, Kubernetes, or Amazon’s Elastic Container Service (ECS) is attractive, in practice, there have been a few complexities that created hurdles for deployment teams. That’s all about to change with next-generation AWS Fargate, which eliminated clusters and servers.

Online customer reputation management is a huge responsibility. A TripAdvisor study says 97% of business executives think maintaining a positive online footprint is not only important; it is now a necessity. Understanding and responding to the voice of the customer online could make the difference between competitive advantage and brand disaster.

This article shares some tips for using the voice of your customers to improve your products, operations and service.

Elon Musk says Watson is trying to kill you. He’s certain an artificial intelligence (AI) is gonna go Skynet on your life — and he’s too rich to care people think he’s crazy. Or do they?

The word is out -- ambulatory practices continue to reap the benefits of adopting integrated EHR platforms. According to the National Coordinator for Health Information Technology, EHR adoption in the medical practice has doubled since 2008. For the remaining practices failing to seek the benefits of EMR, declining reimbursement tied to MACRA will encourage most of these providers to eventually adopt the technology.

The IoT, or Internet of Things, refers to the growing trend of tracking and controlling everyday objects using the internet. Now, anything with an on/off switch and a special sensor — from coffee makers to lamps and washing machines — can send and receive data via the web. In this article, we’re going to focus on the IoT in healthcare.

There’s a great deal of competition to get your business noticed on search engines.

Pay per click (PPC) as an advertising technique has been proven to be extremely effective in accomplishing this goal.

AdWords is the largest PPC platform out there, and the competition is fierce to be ranked as the top advertiser on Google’s powerhouse search engine. Power Traffick states that for every $1.60 a business spends on Google AdWords, they average $3 in revenue.

Here’s exactly what you need to know ...